EatSeeEatSee Terms of Use
1. Provider
EatSee is provided and owned by ASTROWARE Arkadiusz Woźniak, Rudka Kozłowiecka 102, 21-025 Niemce, Poland, registered in the Polish Central Register of Business Activity (CEIDG), VAT ID (NIP): 7133133330.
Contact: kontakt@eatsee.pl (app, payments and complaints) and kontakt@astroware.pl (personal data matters).
2. What EatSee is
EatSee is a mobile app for keeping a food diary. A photo of a meal or a product label is analysed by artificial intelligence, which estimates its nutritional values and saves them to your diary. The app also supports barcode scanning, water, weight and step logging, and statistics.
3. Technical requirements
- a device running a supported version of iOS or Android,
- an active internet connection (photo analysis runs on the server),
- an active App Store or Google Play account - if you purchase Premium,
- camera or photo library access - if you add meals from photos.
4. Your account
- Using the app requires an account (email and password, or sign-in with Google or Apple).
- Your email address must be confirmed via the link we send. Until it is confirmed, some features may be unavailable - this protects the service from abuse of free analyses.
- Accounts may be created by people aged 13 and over.
- An account belongs to one person. Do not share your credentials, and do not create multiple accounts to work around the limits.
- You may delete your account at any time in the app (Profile → Delete account). Deletion permanently removes your profile, food diary and photos.
5. Scope of the service and fair-use limits
AI photo analysis has a real cost for the provider, which is why it is subject to daily limits. Limits reset every day at midnight, device time.
| Feature | Free account | EatSee Premium |
|---|---|---|
| AI analyses (meal and label photos) | 3 per day | up to 50 per day |
| Refinements of an analysis | 10 per day | up to 100 per day |
| Barcode scanning | no limit | no limit |
| Manual meals, water, weight, favourites | no limit | no limit |
| Full statistics history, monthly trends, colour themes | not available | available |
The provider may temporarily restrict access to AI analyses where abuse is reasonably suspected (for example automation or circumventing limits with multiple accounts). You will be informed, and the restriction will be lifted once the matter is clarified.
The provider may change the limits. Any reduction of the Premium limits will be announced at least 30 days in advance in the app or by email; if you do not accept the change, you may cancel your subscription before it takes effect.
6. EatSee Premium, prices and payments
- Premium is available as a monthly plan, a yearly plan and a one-off "lifetime" purchase. Selected plans may include a free trial - its length is always shown on the purchase screen.
- Current prices are always shown on the purchase screen in the app and in the app store. Prices include VAT.
- Payment is charged by Apple App Store or Google Play under that store's own terms. The provider does not process payment card data.
- Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, in your App Store or Google Play account settings.
- Free trial: unless you cancel before it ends, you will be charged for the first full period. Any unused part of a free trial is forfeited when you purchase.
- The "lifetime" purchase grants unlimited-in-time access to Premium features for as long as the EatSee service is provided - it is not a subscription and does not renew.
- Cancelling stops further charges; Premium remains active until the end of the period you paid for.
7. Right of withdrawal
Consumers (and sole traders treated as consumers) have the right to withdraw from a distance contract within 14 days without giving a reason. Because Premium is digital content delivered immediately after purchase, by completing the purchase you consent to the service starting before the withdrawal period ends and acknowledge that the right of withdrawal expires once the service has been fully performed (Article 38(1)(13) of the Polish Consumer Rights Act, implementing Directive 2011/83/EU).
Regardless of the above, refunds are handled by the app stores under their own policies: reportaproblem.apple.com (Apple) and Google Play support. If you need help with a refund, write to kontakt@eatsee.pl and we will assist.
8. Promo codes
- Promo codes grant time-limited Premium access. They have no cash value and cannot be exchanged for money.
- A code can be redeemed once, by one account.
- The welcome code for newsletter subscribers is valid for 24 hours from the moment it is sent. Other codes state their validity in the message.
- A code obtained in breach of these terms (for example using multiple accounts) may be invalidated.
- The app runs a referral program: every user has a personal referral code. When a new user with a verified email address enters such a code within the period shown in the app after creating their account, both people receive a free Premium period of the length shown in the app.
- The number of rewarded referrals per user is limited - the current limit is shown in the app. Referring yourself or creating additional accounts to obtain rewards is prohibited; rewards obtained this way may be revoked.
9. Nature of results and health disclaimer
The nutritional values calculated by EatSee are estimates. The AI recognises the dish and its size from a photo, so results may differ from reality. The app is informational and motivational only - it is not medical or dietary advice and does not replace consulting a doctor or a dietitian. It is not a medical device.
10. Complaints
Send complaints about the app to kontakt@eatsee.pl. We respond within 14 days at the latest. Please include your account email, a description of the problem and, if possible, a screenshot. Complaints about the payment itself should be directed to the store that charged it.
11. Liability and availability
- We work to keep the app running continuously, but maintenance windows and outages caused by third-party providers (including Google Firebase and OpenAI) are possible.
- The provider's liability towards consumers is limited only to the extent permitted by law - these terms neither exclude nor limit consumer rights arising from mandatory legal provisions.
- You are responsible for the dietary decisions you make based on the estimates the app provides.
12. Termination
You may terminate this agreement at any time by deleting your account in the app. The provider may terminate it with 14 days' notice if the service is discontinued, or with immediate effect in case of a serious breach of these terms. In both cases we refund the proportional part of any paid, unused Premium period.
13. Personal data
Personal data processing is described in the Privacy policy, which forms an integral part of these terms.
14. Changes to these terms
We will announce changes in the app or by email at least 14 days in advance. If you do not accept them, you may delete your account before they take effect. The current version is always available at this address.
15. Final provisions
Polish law applies to matters not covered here, provided that consumers are not deprived of the protection afforded by mandatory provisions of the law of their country of habitual residence. Consumers may use out-of-court complaint and redress mechanisms, including the European Commission's ODR platform at ec.europa.eu/consumers/odr.